MODIFICATION AND CANCELLATION
After your order has been placed, you have 12 hours to contact our customer support team at firstname.lastname@example.org to request order modifications (including size changing, design modification, change of address) or cancellation. We will charge an extra fee for cases of correcting order information. Our system works automatically, within 12 hours the order will be automatically sent to the production department. To ensure the stable operation of the system, we will not support to modify order information after this time. And within 24 hours since our support team contact about order modifications, if you don't answer, the system will process automatically.
Please note that, once your order is canceled, we will send you a gift card which is same value with your order (including shipping fee). This gift card is available for one use only and you may be required to pay the price differences. We will not refund for order cancellation.
Our policy may last 14 days from the arrival date. If 14 days have gone by since you received the item, unfortunately, we can’t offer you a replacement.
Because our products are custom printed and unique to each campaign, all Print on Demand products cannot be returned. They will only qualify for replace or refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.
PLEASE READ AND CHOOSE THE RIGHT SIZE CAREFULLY. WE DO NOT ACCEPT RETURN/EXCHANGE IN CASE OF WRONG SIZE
To proceed with the replacement quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement. Replacement orders generally take 5 - 10 business days for processing.
You will be responsible for paying for your own costs if there is any unplanned cost.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
We accept refund for orders that:
Items that failed to deliver after: 30 business days (add more 5 to 7 days due to Holidays, weather condition and the last few weeks of the year)
We will issue a full refund to your credit card or PayPal.
We DO NOT accept refund for the situations:
- Wrong size or design: our products are all custom made order. This means you choose exactly what you want to purchase and we produce it (such as size, the design) so we DO NOT accept refund for such reasons.
- Customer information provided was inaccurate, leading to delivery failure.
- The product is not an original product, the product is already in use by the customer.
- Non-defective products on the basis of our design.
- No items can be returned for refund 7 days after receipt.
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Damaged items cause in delivery, late delivery or lost-in-transit items (Errors caused by shipping carriers): we only offer exchange for those cases.
- We do not accept refund and return for product which are not broken or delivered incorrectly
REFUND PROCESSING (if applicable):
Please contact our Customer Support Teams at email@example.com with full evidence, we will strive the best to make it right. As soon as evidence verified by us, Reshipment & Refund can be arranged within 7 days.
The refund will go back to your account in 5-10 business days, depending on your bank’s progress.
NOTICE : We do not hold responsibilities and refund for losses and breakdowns caused by shipping party or third party
Our products are hand made therefore color and measurement can not correct 100%. Sometime, the measurement lacks 1-2 inch. Please check size chart carefully.