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🔥 FREE SHIPPING FOR ALL ORDERS OVER $100 💰
🔥 FREE SHIPPING FOR ALL ORDERS OVER $100 💰

Return and Refund Policy

Refund Policy

  • Modification and Cancellation
After your order has been placed, you have 6 hours to contact our customer support team at support@customa2z.com to request order modifications (including size changing, design modification, change of address) or cancellation. After that time, your order has already been placed in production and can no longer be modified.

Please note that, once your order is canceled, we will send you a gift card which is same value with your order (including shipping fee). This gift card is available for one use only and you may be required to pay the price differences. We will not refund for order cancellation.
  • Returns
Because our products are custom printed and unique to each campaign, all Print on Demand products cannot be returned. They will only qualify for replace or refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site. 
To proceed with the replacement quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future. Ideally, the items should be photographed on a flat surface, with the tag and error clearly displayed.
Caution: This warranty only covers manufacturing defects and does not cover:
- The product is not an original product, the product is already in use by the customer.
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- Aftermarket modification
Note: Our policy may last 14 days from the arrival date. If 14 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.

  • Refunds (if applicable)
Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
If you did not receive your product, you do have the option to request a refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Note:
-Refunds can be submitted within 30 days after receiving your order for most items.
-The refund will go back to your account in 5-10 business days, depending on your bank’s progress.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@customa2z.com.
Non-refundable items (if applicable)
Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Damaged items cause in delivery, late delivery or lost-in-transit items (Errors caused by shipping carriers): we only offer exchange for those cases.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@customa2z.com We review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5 - 10 business days for processing.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.