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Shipping Policy

Our top priority is providing the most excellent service with high quality customized products. At Customa2z, we go the extra mile to get all orders fulfilled and successfully delivered as soon as possible since we completely understand that the order arriving on time for your special occasions is essential. 

Please check out our obligation of shipping as below:

Production and Standard Delivery times

Please keep in mind that your package’s Estimated Arrival = Production time + Shipping time. 

  • Production process includes the time for fulfilling orders based on your personalization, quality checking to ensure that every item reaches our customers in the best condition, and finally packaging. Since all items are made to order, a certain amount of time is required for production before sending them out to you. 
  • Shipping time is calculated from the day your order leaves our door to your delivery address.

Production and Shipping time varies depending on what types of items you purchase and the delivery location. Kindly note that this is the estimated time frame only:

  • U.S domestic orders


Average Est. Production Time (Min Days - Max Days)

Average Est. Shipping Time (Min Days - Max Days) 


1 - 3

4 - 10


1 - 3

4 - 10


2 - 4

4 - 10


2 - 3

4 - 10


2 - 3

4 - 10


2 - 6 

4 - 7


3 - 6

4 - 10


3 - 5

7 - 15

Unit: business days

  • International Orders: 

It may take additional days if orders have to go through customs. We have no influence on the customs process and our apologies for any inconvenience due to delivery delays resulting from this.

* Special Note: 

  • Once your order is successfully made and ready to be shipped out, an email with tracking information will be sent to you. Kindly monitor your inbox to see your tracking number and you can follow the package all the way home. 
  • You can also proactively track your order status by logging into your account including your email address and order ID, or tracking number.
  • With busy special occasions including (but not limited to) Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Halloween, or Christmas, production and delivery time might extend a few days longer. Our cut-off times should be publicly shown on our website. We do not guarantee the on-time arrival or take responsibility for late delivery of orders placed after cut-off dates. 
  • In some cases, due to objective issues such as natural disasters, epidemics, etc. It is possible that the shipping time will be more prolonged than expected. We will not be responsible for orders that are extended shipping time by the carrier and our store is not guaranteeing delivery dates.
  • Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Shipping Fee

Orders to the Continental United States incur a flat shipping fee starting at $6.99.

Orders to countries outside of the Continental United States incur flat a shipping fee starting at $7.99.

We process orders between Monday and Friday. Please note that we don't ship on weekends.

Free Shipping and Expedited Shipping Service

Free Standard Shipping will automatically be applied for orders satisfying the condition below:

  • Over $100 after applying any available discount code

Delivery Areas

Our products can be shipped to the US and EU countries. Kindly be advised that we cannot ship your order to a non-postal address or multiple addresses. Please provide us with your mailing one or place separate orders in case you want to ship each item to different places.

Incorrect/Insufficient Shipping Address

Please make sure all details, including the recipient’s name, are correct. Otherwise, the items will be returned to our shipping partners’ warehouses and disposed of by them. Customa2z is not responsible for the unsuccessful delivery of your order due to incorrect/insufficient shipping information. You can check your address verification here:

If you would like to change your address, please reach out to us within 12 hours of placing your order. After 12 hours, we cannot modify your delivery details. 

We might attempt to contact you to get your confirmation if there are problems with your shipping address like wrong city/state spelling or incorrect ZIP code. Kindly note that we cannot guarantee the on-time delivery of your order in these scenarios.

Thank you for choosing Customa2z and please don't hesitate to contact us via if you need any further information or assistance.